Webster defines nursing as "a nurse’s occupation or task;
one who is educated and licensed to care for the sick or
disabled in collaboration with other health care providers."
The managed care professional is required to function in
many different settings and roles. In contrast to the
traditional role of the nurse to provide direct patient care
at the bedside, the current role is to advocate for all
patients enrolled in healthcare delivery systems, to
administer benefits within the confines of the healthcare
delivery system and to provide customer service for all of
the encounters with members of the healthcare delivery
system.
Managed care nurses, social workers and counselors develop
and implement a variety of programs which may include
wellness and prevention programs, disease management
programs, quality management programs, and demand management
programs. This enables the managed care nurse/social
worker/counselor to foster a proactive approach that
involves the patient in the management of his/her individual
health care needs. By utilizing a self-healthcare approach,
the goal of the patient is to have a better understanding of
matters relating to his/her health, to maintain a more
active life-style, and to have mental well-being.
This role in managed care moves along the continuum from
direct patient care to administration. Employers of the near
future will recruit nurses/social workers/counselors who
understand the overall structure of the healthcare industry,
who possess highly developed critical-thinking skills, and
who bring to their positions a well-rounded understanding of
the risks and benefits of every healthcare decision.
The functions of the managed care nurse include, but are not
limited to, the following:
·
Clinical program development, implementation and management
·
Regulatory compliance
·
Provider and vendor management
·
Data gathering and analysis
·
Development of an integrated plan of care
·
Coordination of care and services through the continuum
·
Establishment, implementation and evaluation of
client-centered goals
·
Outcomes measurement and analysis
·
Education of managed care consumers on all aspects of their
healthcare
·
Researching and identifying community resources
·
Advocate for the consumer